FAQ for the “Ticket Services for Exhibitors” portal

The main contact person at your company, who is named in the registration form, is automatically designated as a user. This person is allowed to designate other individuals as authorized users. The portal user receives an e-mail from Mesago indicating the availability of the portal.

Simply go to exhibitortickets.mesago.com and log in using your personal Messe-Login, which consists of your email address and your chosen password. If you are already signed in to the “Shop for Exhibitor Services”, you will automatically remain logged in when you switch to the “Ticket Services for Exhibitors” portal.

If you are logged in via the Messe Frankfurt Customer Centre, you can access the “Ticket Services for Exhibitors” portal directly via the “Invite Visitors” and “Create exhibitor passes” tiles.

The contact person named in the registration form is automatically registered as a portal user authorized to place orders. All other persons will receive this message until they are designated as representatives by the main contact person.

As the main contact person, you can designate additional persons as representatives in the user management area in the “Ticket Services for Exhibitors” portal. These representatives will have the same rights as you do (they can also personalize exhibitor passes, invite visitors etc…). Additional persons can be designated as representatives in the user management area in this portal. You can access the user management section via the “pencil” icon. This is located next to the stand number on the overview page.

Exhibitor passes are valid throughout the hours of the event and entitle the holder to enter the exhibition grounds two hours before the official opening time of the exhibition. Exhibitor passes are intended solely for use by exhibitors and stand personnel and may not be given to customers.

You can obtain your exhibitor passes solely in the “Ticket Services for Exhibitors” portal. Here, you have  the opportunity to create your personalized exhibitor passes quickly and easily at any and send them by email. Your allocation of free passes is automatically assigned to your stand and is displayed for you in the portal.

Exhibitor passes are only available in personalized form. As the exhibitor, you know which colleagues/employees you will need at your stand. By allowing you to generate your exhibitor passes in our “Ticket Services for Exhibitors” portal, you have the opportunity to customize to your own requirements. 

Go to the list of exhibitor passes and click on the pass you wish to edit. This pass will be opened, and you can use the "Edit ticket" function to change the personalization data as required.

Please note that when you change the personalization data, the original ticket becomes invalid and can no longer be used.

If the ticket in question has already been used to enter the event, it will be counted against the allocation of free passes. If the allocation of free passes has already been exhausted, the exhibitor will be invoiced for this pass.

Yes, you receive the exhibitor passes in the form of PDF as well as pkpass files. Please note that the exhibitor pass must be printed out when using the RMV KombiTicket.

Exhibitor passes and vouchers will be transferred to the new stand. The PDF vouchers that were generated may have the old stand number. These would have to be regenerated and/or resent.

Free allotments based on stand size will be automatically adjusted to the new stand size if necessary.

Exhibitor passes are blocked and can no longer be used. Invitation codes sent out can still be redeemed.

Your exhibitor pass can be retrieved online at any time via your Messe-Login or, if applicable, via your email account and can also be scanned from your mobile phone.

Yes, your exhibitor pass can be used for public transport in the Rhein-Main-Verkehrsverbundes (RMV). Please note that the exhibitor pass must be printed out when using the RMV KombiTicket.

Non-use of the KombiTicket does not entitle the holder to a refund of the  charge. An exchange for other RMV tickets is excluded.

Your service personnel require set-up and dismantling passes in order to enter the exhibition grounds on set-up and dismantling days. You should therefore download the pass in the Ticket Services for Exhibitors portal and print out the required quantity. Please enter the first and last names of your personnel on the passes. The passes must be completely filled out in order to enter the exhibition grounds.

Validity
The assembly and dismantling passes are only valid within the assembly and dismantling days. You will find this period printed on the passes for your information. The passes are not valid for access to the trade fair during event times. The passes are not valid for public transport

You can use Promotion Passes, Visitor Vouchers and VIP Passes to invite your customers. You will not incur additional costs for the creation and sending of digital visitor invitations nor their redemption or use by your customers.  

Promotion Passes allow you to invite your customers to the trade show at a reduced price.

The Promotion Passes must be converted into valid tickets by your customers via online registration in the “=Online Ticketing” system at visitortickets.mesago.com.

You can create Promotion Passes in the form of invitation links, invitation codes and invitation PDFs and send them to your customers.

An invitation code can only be redeemed once at a time and is therefore non-transferable.

The Promotion Passes are available to you free of charge in unlimited numbers. 

You can use Visitor Vouchers to invite a limited number of customers to the trade fair free of charge.

The Visitor Vouchers must be converted into a valid ticket by your customers via online registration in the “Online Ticketing” system at visitortickets.mesago.com.

You can generate Visitor Vouchers in the form of invitation links, invitation codes and invitation PDFs and send these to your customers.

A voucher code can only be redeemed once and is therefore not transferable.

The number of Visitor Vouchers you can issue free of charge is limited (depending on the size of your stand and your booked Sales and Marketing Services (SMS)).

You can use VIP Passes to invite a limited number of top customers to the trade fair free of charge with additional advantages.

The VIP Passes must be converted into a valid ticket by your customers via online registration in the “Online Ticketing” system at  at visitortickets.mesago.com. Apart from a free ticket registered VIPs will obtain further exclusive services. 

You can generate VIP Passes in the form of invitation links, invitation codes and invitation PDFs and send these to your customers.

A VIP code can only be redeemed once and is therefore not transferable.

The number of VIP Passes you can issue is limited (depending on the Sales and Marketing Services (SMS) package you booked.

Option 1: You would like to send the invitations yourself. There are two ways in which you can do this:

• Invitation code: You will receive an email with a download link for an Excel file. The Excel file contains invitation codes in numeric form, as well as invitation codes that are integrated into URLs.
  You can include these in your newsletter campaign, for example, or send them to your customers individually.
  Invitation codes are very suitable for being sent by post; URLs with integrated invitation codes, on the other hand, work very well for email campaigns.
  A maximum of 5000 codes can be downloaded per order process.
• Invitation code in PDF format
  You will receive an email containing a download link for your PDF invitations, which you can print out and pass on to your visitors.
  A maximum of 50 PDF files can be downloaded per order process.

Option 2: We can do this for you. 

Invitation link / invitation link from an Excel template
Your customers receive an email in your name containing an invitation link. They can then go directly to Messe Frankfurt’s “Online Ticketing” system  , register, and download their ticket.
If you would like to write to several visitors simultaneously, select the option invitation links from an Excel template. Here you will find an Excel template into which you can enter the email addresses of all the recipients. The Excel template is then uploaded, and all the recipients will be notified automatically.

It is not possible to generate invitations as pkpass files. Once the codes have been registered online in Messe Frankfurt’s “Online Ticketing” system  at visitortickets.mesago.com, these invitation codes are converted into valid tickets.

After they have registered their Visitor Voucher / Promotion Pass / VIP Pass, the customers will be sent an email. This email contains the ticket in the form of a PDF file, as well as in the form of a pkpass file.

Visitor Vouchers and Promotion Passes registered on the basis of an invitation are not eligible for the RMV.

VIP Passes are valid for the free use of the Rhein-Main-Verkehrsverbundes (RMV) provided they have been redeemed for valid tickets by registration and are printed out.

Once your customers have received their invitation code / invitation link, they can go to Messe Frankfurt’s “Online Ticketing” system  at visitortickets.mesago.com and register their invitation code / invitation link. After this, they can generate their own ticket.

You can access the usage data for a particular ticket list by going to the "Show menu" and selecting the “Used tickets/Used vouchers” filter function. Once you have done this, select the datasets in which you are interested, then use the “Download contacts" function to download this information.

Please note that this function is only available to you during and after the trade fair.

The data displayed here exclusively serves as proof of a correct exchange and do not entitle to a further use or even promotional to customers. 

You can access this data directly in the portal. You will receive the usage data in the form of an Excel list. The data will remain available for about three months after the event.

The contact list contains the data entered for each ticket, e.g. personalization data and usage data.

Exhibitor passes are invoiced after the end of the event. Only those tickets that have actually been used on-site will be invoiced. Visitor Vouchers, Promotion Passes and VIP Passes will not be invoiced.

The invoice will be sent to the email address provided in the registration. If no e-mail address has been entered, the invoice will be sent by post.

The invoice will be addressed to the contracting party. 

As an exhibitor, you are automatically assigned an allocation of free exhibitor passes.

As a rule, the allocations of free passes are based on the size of your stand.

These are automatically taken into account for the invoicing process by deducting the allocation of free passes from the number of tickets/passes used.

Yes, the allocation of free passes is adjusted automatically. In the event that the stand is expanded, the allocation of free passes is increased – if the stand is made smaller, the allocation of free passes is reduced.

There is no need to cancel any orders, as only those tickets that are actually used to enter the event will be invoiced. It is possible to block tickets within the ticket management section. Once this has been done, the tickets can no longer be used.

You can generate and send exhibitor passes and visitor invitations in the portal until shortly before the end of the trade fair.

You can use the “Shop for Exhibitor Services” for services related to every aspect of your trade fair appearance. In the "Passes" category you will find a link to the “Ticket Services for Exhibitors” portal.

You can use the “Ticket Services for Exhibitors” portal to generate and manage your exhibitor passes and visitor invitations digitally.

For privacy and data protection reasons, persons who have been designated as representatives in the “Shop for Exhibitor Services” are not automatically authorized to place orders in the “Ticket Services for Exhibitors” portal. Additional persons can be designated as representatives in the user management area of the “Ticket Services for Exhibitors” portal. You can access the user management section via the “pencil” icon. This is located next to the stand number on the overview page.

If you have any questions, please feel free to contact our team.

You can reach us by email at exhibitortickets@mesago.com or per phone under +49 711 61946-809.