At SBS, the maintenance and customer service department renders various services, including the classic tasks of maintenance, damage support and spare parts procurement. Help and support are, of course, available on demand, 24 hours a day and 7 days a week. Within 30 minutes of your call with the hotline, SBS will answer and set to finding a solution.

One portfolio highlight is replacing ageing control systems with modern ones. That is one particular strength of the SBS customer service. On one hand, new control systems extend the range of ways in which existing stage machinery can be used. On the other hand, they often inspire customers to
replace their stage technology so as to make the most of their new control system.

At the company’s home town of Dresden, the department has training facilities, where customers’ representatives are familiarised with the new control system versions. SBS customer services officers are basically all-rounders. They are well versed and skilled in mechanics, control systems and project management. They are at home in other languages and cultures, and quick to spot problems and offer clearly structured solutions.

As Martin Bauer of the SBS customer service puts it, “When dealing with customers, it is important that they understand and can follow our fault diagnosis. And for us, it is important that we have experts in design, mechanics and control systems at our home town to provide speedy support.
Customers want a good, fast solution. That’s the main point.”

To maintain and even improve the high level of service, training is held regularly, at least every six months.