To make sure that your online experience is the best it can be, we have compiled the most important questions and answers about using the digital platform for you. If any questions remain unanswered, our contact persons are available to you at any time.
Opening up the digital platform
For exhibitors, the digital platform will be open on 18 September 2023.
For visitors, the digital platform will be open on 16 October 2023.
The platform will be open until 30 November 2023.
FAQ exhibitors
Digital platform
Can an exhibitor see and test how his profile is seen by visitors so that any mistakes can be corrected?
As soon as information is filled out in the “Media Package Manager” (MPM), the exhibitor can see directly in the preview how it will look on the website, app, etc. It looks exactly the same as in the exhibitor search on the website.
When will the digital platform go online?
The digital platform will be activated for exhibitors on September 18, 2023, and from October 16, 2023 for visitors. The platform will be available for both exhibitors and visitors until November 30, 2023.
Are exhibitor tickets also valid for the digital platform?
These apply to both the on site event and the digital platform. With an exhibitor pass, you can access your exhibitor profile as long as the platform is accessible.
Are there any technical requirements for participating in the digital event?
We recommend to use Google Chrome or Microsoft Edge to participate in the event.
Do Formnext StreAM comply with the provisions of the EU General Data Protection Regulation?
In our role as organizer, protection against data misuse is very important to us. For this reason, the event complies with the current General Data Protection Regulation.
Are detailed How-To-Guides for the digital event platform available?
Yes. You can find them here.
Structure of the platform
In which languages is the platform available?
The platform will be available in both German and English. The language can be switched via the icon at the top of the screen.
What is "My profile"?
In your personal profile, the data taken from the exhibition login and ticket registration can be expanded, the matchmaking information can be customized and a profile picture can be added.
What are "matches"?
Based on the information provided in matchmaking, the system suggests suitable conversation partners. The participants' profile pages show the matchin details. Your own details for the matchmaking process can be changed or supplemented at any time in your personal profile.
You can find further participants under "Participant search" in the networking area. Use the filter options to search specifically for suitable discussion partners."
As an exhibitor, how can I ensure that my company is presented to the visitors as a recommendation?
The company's main contact person can add information about the process steps offered and which visitor sectors are of interest to them in the exhibitor area under "Company Profile". During the onboarding process, participants indicate which industry they belong to and which process steps are of interest to them. Matches will result in your company being shown to attendees as a recommended exhibitor on the dashboard.
Video call
What are the requirements for participating in a video call?
Video calls work via the open source "Jitsi" in the browser, there is no login necessary as Jitsi is integrated into the platform.
You can participate in a video call with a laptop, PC as well as with a mobile device. To use all functions of a video call, you need a device with a camera and a microphone. Please make sure that your browser (Google Chrome, Microsoft Edge or Mozilla Firefox) has the latest version.
Mobile devices may have limitations due to different versions of the various operating systems.
How does a video call work on the platform?
There is a difference between scheduled and spontaneous video calls.
Scheduled video calls are possible between all participants. To do this, you arrange an appointment via your profile.
Spontaneous video calls, so-called instant video calls, take place between visitors and exhibitors. Spontaneous video calls can be started via the profile of exhibitor representatives using the button "Ad-hoc video call" if the contact person is currently available for this.
The video call cannot be recorded by any participant.
Ticketing / Access authorization
How do I get access to the platform as an exhibitor representative?
The exhibitor pass also provides access authorization for exhibitor representatives on the digital platform. These are created in the exhibitor ticket portal (ATP) by the exhibitor's main contact person (HAP).
With the "Messe-Login", the exhibitor representative can log on to the platform and is directly assigned to the exhibitor profile.
Who is the main contact person and what is he/she allowed / able to do?
The main contact person is the company representative who corresponds with the trade fair team as the first point of contact. This person has admin rights on the platform and must activate the profiles of the exhibitor representatives. The main contact person can also appoint one or more representatives who also have admin rights. In addition, the main contact person can edit the exhibitor profile in the exhibitor area.
Program
Will there be live lectures?
The Industry Stage program will be broadcast live on the Formnext streAM platform on all four days of the trade fair.
Can the program also be viewed on demand?
The lectures of the live stream can be viewed as on-demand videos within the media library.
When will the lectures be available?
The stage program will be available online on the following day at the latest.
In which countries is the stream available?
The streaming provider is currently available in all countries.
Contact Management
How can exhibitors track their contacts on the platform and organize them in a team?
With the Contact Management, exhibitors have the opportunity to keep track of their digital trade show activities and organize the exchange and tracking of relevant contacts within the team.
In the Worklist in the Leadmanager, contacts are listed in tabular form and can be assigned to an agent. In addition, the status as well as the potential of the contact can be specified.
What data do I receive from my contacts?
Depending on how the contact is established, a distinction is made between active and passive contacts. Active contacts are equivalent to handing over a business card at the physical event. Passive contacts can arise, for example, through profile visits or visits to a program item. Here you will receive the company name and first and last name. Convert them into an active contact by contacting them.
FAQ visitors
Digital platform
When will the digital platform go online?
The digital platform Formnext streAM will be activated for exhibitors on September 18, 2023, and from October 16, 2023 also for visitors. The platform will be available for both exhibitors and visitors until November 30, 2023.
Are visitor tickets also valid for the digital platform?
You can access the digital platform with the trade fair login ("Messe-Login") even without a visitor ticket.
Are there any technical requirements for participating in the digital event?
We recommend to use Google Chrome or Microsoft Edge to participate in the event.
Does the event comply with the provisions of the EU General Data Protection Regulation?
In our role as organizer, protection against data misuse is very important to us. For this reason, the event complies with the current General Data Protection Regulation.
Are there How-to-Guides?
Yes. You can find them here.
Structure of the platform
In which languages is the platform available?
The platform will be available in both German and English. The language can be switched via the icon at the top of the screen.
What is "My profile"?
In your personal profile, the data taken from the exhibition login and ticket registration can be extended, the matchmaking information can be customized and a profile picture can be added.
What are "matches"?
Based on the information provided in matchmaking, the system suggests suitable conversation partners. The participants' profile pages show the matchin details. Your own details for the matchmaking process can be changed or supplemented at any time in your personal profile.
You can find further participants under "Participant search" in the networking area. Use the filter options to search specifically for suitable discussion partners."
Video call
What are the requirements for participating in a video call?
Video calls work via the open source "Jitsi" in the browser, there is no login necessary as Jitsi is integrated into the platform.
You can participate in a video call with a laptop, PC as well as with a mobile device. To use all functions of a video call you need a device with a camera and a microphone. Please make sure that your browser (Google Chrome, Microsoft Edge or Mozilla Firefox) has the latest version installed.
Mobile devices may have limitations due to different versions of the various operating systems.
How does a video call work on the platform?
There is a difference between scheduled and spontaneous video calls.
Scheduled video calls are possible between all participants. To do this, you arrange an appointment via your profile.
Spontaneous video calls, so called instant video calls, take place between visitors and exhibitors. Via the profile of exhibitor representatives, a spontaneous video call can be started via the button "Ad-hoc video call" if the contact person is currently available for this.
The video call cannot be recorded by any participant.
Ticketing / Access authorization
How do I get access to the platform?
With the trade fair login ("Messe-Login"), you will have access to the Formnext streAM platform from October 16, 2023.
What does my personal profile look like?
After the first registration on the platform, the visitor goes through an onboarding process that helps him create his profile. Here the visitor answers questions that are necessary for the matchmaking process and he has the opportunity to add a profile picture.
Program
Will there be live lectures?
The Industry Stage program will be broadcast live on the Formnext streAM platform on all four days of the trade fair.
Can the program also be viewed on demand?
The lectures of the live stream can be viewed as on-demand videos within the media library.
When will the lectures be available?
The stage program will be available online from the following day at the latest.
In which countries is the stream available?
The streaming provider is currently available in all countries.
