Do you need help purchasing your ticket? Or do you have questions about the scope of services or your trade fair visit in general. On this page you will hopefully find the answer you are looking for.
The fastest way to your event ticket
Find here all information about ticket types, required entries and how to redeem invitation codes. Screenshots and a short step-by-step guide will get you there.
Answers to your questions
Our FAQ section provides information on the order process, registration, or payment options.
Ticket purchase & order process
No, there will be no possibility to buy tickets on site.
Enter the invitation code under "Redeem invitation code" and the ticket deposited for this invitation will be automatically assigned to your order. It is not necessary or possible to select a ticket type for invitation redemption.
One season ticket or a maximum number of day tickets covering the number of days of the event are available per person ordering. In addition, a Networking Pass can be booked for the Formnext Party on 9 November 2023, starting at 6 pm. The networking pass is valid in conjunction with a valid trade fair ticket as an admission ticket to the Formnext Party.
Up to now, I have created the tickets for our entire company ("assistant function"). What does this mean for me now?
This function is no longer available. Each person must order their own tickets via their personal account. This only takes a few minutes and contributes to data security because it also prevents any misuse of registration by third parties. By automatically transferring your account data, we also prevent incorrect entries.
This is generally not intended. We do not recommend that you pass on your access data to your personal Messe-Login.
You can change the details of the individual tickets at any time up to the point that the order is sent. To do so, go to the “Overview" and click on the pencil icon for the ticket you wish to edit. Once an order has been sent, however, it is not possible to retroactively change the personalization.
Every visitor ticket is personalized and therefore non-transferable. Your colleague also needs a ticket issued for him or her. A transfer or transcription is not possible.
Once your order has been accepted, usually two emails will be sent to the email address saved for your account. One of these emails contains the tickets that have been ordered, while the other email contains a confirmation of your order and, if you have ordered tickets for which there is a fee, an invoice.
In the process of registering, you will also receive emails relating to your Messe-Login.
Please check your spam filter. Otherwise, you can open the tickets at any time and from any device with internet access via the link provided in the confirmation email. You will need your password for this.
If you have chosen a Day Pass, it is valid only on the selected day of visit. If you would like to visit the event several days, please choose an Expo Pass or a Premium Pass.
Redeemed vouchers are valid for all days during the exhibition, as well as a Press Pass.
The Networking Ticket is only effective in conjunction with a valid admission ticket to the fair.
Children up to 6 years of age may visit Formnext in Frankfurt free of charge. From the age of 6, a separate ticket is required. The visit is only possible when accompanied by an adult.
Use of public transport
Your ticket will indicate whether it entitles you to use the public transport network.
In order to use your ticket for free travel on public transport within the Rhein-Main-Verkehrsverbund (RMV) area, you must have a printed copy of your ticket and your ID.
The RMV is not able to verify that you are authorised to use this ticket for free travel unless you have your ID.
Unfortunately this is not possible. Only a printout of the PDF ticket is valid for free travel on public transport within the Rhein-Main-Verkehrsverbund (RMV) area. A digital version on a smartphone, laptop or tablet will not be accepted.
Registration & account
With your individual registration you will receive your personal ticket. You can access this ticket again at any time under "Your orders".
If you are already a customer, please enter your email address and password. Your data stored with us will then be displayed and used for the ticket personalization. You only need to enter your payment method and send the order.
If you are here for the first time, simply fill out the online registration form.
You can change your password for your Messe-Login at any time. To do so, simply open "Messe-Login" by clicking on the link in the upper right-hand corner of the online shop. Once you have logged in by entering your email address and password, you will be able to set a new password under “Manage profile" -> "Personal information".
If the password you have entered is not accepted, please check the following items:
- Did you enter your password manually? Please make sure that you have entered the upper-case and lower-case letters correctly, and check to see if the “Caps Lock” button has been activated.
- Did you copy and paste your password? Please make sure that you only copied and pasted the password itself. If you are not certain, please enter the password manually or count how many characters you entered.
If you continue to have problems logging in with your password, simply click on “Forgot your password? Here you can request a link that allows you to reset your password.
If you require a new password, you can go to “Forgot your password?". Within a few minutes, you will receive an email with a link that allows you to set a new password.
Payment & invoice
You can pay by credit card or by PayPal. The details entered will only be used for this order and will not be saved for future payments.
Possible credit card types are: Mastercard, Visa, American Express.
Your ticket cannot be cancelled.
Our system generated your invoice on the basis of the information you provided. You can change the invoice details while placing your order. Once an order has been sent, however, it is not possible to retroactively change the invoice details.
Your invoice can be called up at any time in your Messe-Login or you have received it by email directly after your ticket registration.
Contact for visitors
You have not find the answer to your question? Our support hotlines will be happy to assist you.
For all questions regarding your trade fair login and the ticket shop
Phone +49 711 61946-828
For all questions regarding your visit and preparations:
Phone + 49 711 61946-818